1. What is CLEAR?

   CLEAR is super fast wireless internet. CLEAR uses WiMAX 4G technology to turn entire cities into wireless internet hotspots so you can get online at home, on the go or both. CLEAR 4G wireless internet delivers speeds equivalent to DSL and Cable modem speeds you would get at home.

2. How is CLEAR Home different from CLEAR Mobile?

   The CLEAR Home Modem plugs into your home computer and the wall to deliver super fast internet speeds. You can plug it into a wireless router to create a wireless hotspot throughout your home or bring it with you anywhere in the CLEAR coverage area, plug it in and get online. The CLEAR USB Modem for on-the-go use is small enough to fit in your pocket. Simply plug it into your laptop and get super fast wireless internet anywhere in the CLEAR coverage area.

3. Is CLEAR easy to set up?

   Yes. With CLEAR, there's no installation, no scheduling appointments and no phone lines required. You simply plug the CLEAR modem into your home computer or laptop and get online.

4. How secure is the CLEAR network?

   CLEAR runs on an extremely secure network using WiMAX 4G technologies. WiMAX broadcasts in a licensed spectrum using OFDM technology. This technology uses a licensed 2.5 Ghz frequency and ensures secure wireless data transmission.

5. How fast is CLEAR Mobile and CLEAR Home?

   CLEAR On-the-Go Internet uses 4G WiMax technology and is 4x faster than today's 3G wireless technology. CLEAR Home uses 4G WiMax technology and is as fast most home broadband connections.

CLEAR Coverage

6. Is CLEAR available in my area?

   CLEAR coverage is expanding to new cities every day. Check our current CLEAR coverage and call today if you want to be contacted when CLEAR 4G wireless internet comes to your area.

7. Can I get CLEAR internet coverage throughout my house?

   Yes. By connecting your CLEAR modem to a wireless router, you will get a wireless internet connection throughout your house. You can also purchase CLEAR Spot to make your entire home wireless.

8. What happens if I go outside of the CLEAR coverage area?

   You can access CLEAR 4G internet anywhere in the CLEAR coverage area. Our coverage is quickly expanding, making more cities part of the CLEAR network. You can also purchase the CLEAR Internet + Modem. You'll get 4G speeds in network, and when you go outside the network, you can get online with reliable 3G speeds.

9. What devices are compatible with CLEAR?

   All CLEAR devices are specifically constructed to work with the CLEAR WiMAX network. Call 1-877-840-1299 to order the CLEAR home modem, the CLEAR USB modem or the CLEAR telephone adapter.

10. I ordered CLEAR. When do I get the equipment?

    Call us at 1-877-840-1299 today to order your CLEAR package and all your equipment. If you place your order by 4 p.m. (EST) today, we'll get it to you by tomorrow. Everything is shipped to you via UPS overnight. Orders placed after 3 p.m. on Fridays and weekends will be shipped Monday for Tuesday delivery.

11. How can I tell if my CLEAR service has been activated?

    You will receive an order confirmation page once you finish the activation process. Open a browser and go to your favorite web site. If you can connect to the site, your CLEAR modem is active. If you are re-directed to the CLEAR website, there was a problem with the activation. Wait 5 minutes and check your connection. If it still won't connect, restart your computer and check the connection or contact CLEAR at 1-866-387-5060 between 9am and 10pm 7 days a week.

CLEAR E-mail Accounts and Monitoring Usage

12. What is the best way to monitor my data usage?

    Our most popular plans come with unlimited monthly data usage. If you choose a plan with usage limits, checking your usage is easy. Visit CLEAR.com and login under My Account. Your usage information is available in the My Services section. CLEAR on-the-go users can also check their usage with the CLEAR Connection Manager. CLEAR will e-mail you if you're close to reaching your limit.

13. How easy is it to get a CLEAR.net e-mail address?

    You get two FREE CLEAR.net e-mail addresses when you sign up for a CLEAR commitment service plan. Additional CLEAR.net e-mail addresses are available to all customers for $3.00/month. You can also set up your CLEAR e-mail address to work with Outlook, Blackberry, AppleMail and more.

CLEAR VOICE

14. What is CLEAR Voice?

    CLEAR Voice is a Voice-over-Internet Protocol (VoIP) technology that uses a broadband internet connection to make phone calls instead of using a regular/analog phone line. Your traditional phone is connected through a phone adapter which is then connected to the CLEAR modem. With CLEAR Voice, you can make local and long distance calls, use features like call forward and call blocking, check voicemails through your e-mail account and much more.

15. What is VoIP technology?

    Voice-over-Internet Protocol technology converts phone calls into data that transmits through your CLEAR high-speed internet service.

16. How does CLEAR Voice compare to my regular telephone service?

    Using CLEAR Voice is essentially the same as using your regular telephone - but CLEAR Voice has much more to offer. The service includes features like Call Waiting and Call Display, new features like Additional Numbers, Call Forwarding Plus, and Voicemail to e-mail.

17. Does is matter if the person I'm calling does not have CLEAR Voice?

    No. You can use CLEAR Home Voice the same way you would use your regular phone service. *Note: Currently, CLEAR Home Voice does not support incoming collect calls, and outgoing 976, 900, 10-10 dial around, or N11 calls.

18. Can I get online and make phone calls at the same time?

    Yes, with CLEAR Voice you can browse the internet and make telephone calls at the same time.

19. What equipment comes with the CLEAR Voice Adapter?

    You will receive:

    • Quick Start Guide
    • Voice Adapter
    • Ethernet Cable
    • Power Adapter
20. What is required to set up my CLEAR Voice service?

    You must have the following equipment in order to use your CLEAR Voice service:

    • CLEAR High-Speed Internet Service
    • A regular telephone (corded or cordless) with telephone cord
    • A personal computer with a Microsoft Internet Explorer 5.5 (version 5.0 for Macintosh) or higher, or Netscape 7 or higher

    NOTE: The computer is required for set up and account activation. You do not need it to make phone calls.

21. What areas are covered with CLEAR unlimited long distance calling under the Clear Voice plan?

    Calls to all of the U.S., Canada and Puerto Rico are covered under the plan.

22. Is it easy to receive voicemails through my e-mail account?

    Yes. Voicemails are sent as WAVE (.WAV) attachments to your email account. You can listen to messages as frequently as you want and even send them to friends online.